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General Enquiries

Do I have to create an account before placing an order?

You have the option of creating an account to facilitate future purchases as all required details and purchase history will be linked to your account once you log in. You may also proceed to checkout as a Guest for your convenience.

How do I create an account?

Follow these 3 simple steps to create an account:

1. Click on ‘Login’
2. Select ‘Create an Account’
3. Fill in your particulars and click ‘Submit’

I can’t login to my account. What should I do?

You may have entered an incorrect email address or password. Please check and try again.

I have forgotten my password. What should I do?

Simply click on ‘Forgot Your Password?’ and a new password will be sent to you. Login with the new password given and change to a new password in your account settings.

Payment

What currency are the prices displayed in?

All prices are stated in Singapore Dollars (SGD) and are all inclusive of the prevailing GST charge.

What payment methods do you accept?

We accept Visa, Mastercard and AMEX or you can pay via your PayPal account.

Do I need a PayPal account in order to purchase items?

No, you can pay by credit cards without having a PayPal account. When you are redirected to the PayPal payment page, you will be presented with two options:

1. Pay as a guest with your credit card (shown on the lower right hand side of page), or
2. Log in to your existing PayPal account to complete the purchase.

Is it safe to use my credit card to purchase products?

Absolutely. We do not collect your credit card information. Your financial information is collected by PayPal on our behalf. Click here to find out more about PayPal’s security policy.

Shipping

Where do you ship to?

Currently, we only ship within Singapore. If you’re residing overseas and would still like to purchase our products, please drop us an email at enquiry@esteticabeauty.com and we will advise you on the shipping charges separately.

How much do you charge for shipping?

For orders above S$200 (including taxes), shipping is on us! For orders S$200 and below (including taxes), there is a flat shipping charge of S$5.

We also offer the option of Registered Mail with an additional fee of S$3.50, which will allow you to track your delivery package.

Free shipping may be enjoyed in conjunction with a voucher code, automatic discount or credit voucher. For voucher codes and automatic discounts, the qualifying amount is the total amount of the products purchased after the voucher code or discount is applied. For credit vouchers, the qualifying amount is the total amount of products purchasedbefore the credit voucher is applied. Vouchers and automatic discounts do not apply to shipping fees. Shipping fees will not be refunded for returns and cancellations.

What is the difference between Normal Postage and Registered Mail?

If you opt for Normal Postage, tracking will not be available and we will not be liable in the event of lost package.

If you opt for Registered Mail, a tracking number will be sent to you and you will be able to track the delivery status of your order. We highly recommend this option to ensure safe delivery of your package. Please note that there will be an additional fee of S$3.50 for registered mail.

How many days will shipping take?

For Normal Postage, it will take about 1-3 business days for your delivery package to reach you. During peak periods, shipping may take up to 5-8 business days.

For Registered Mail, it will take up to 7 business days for your delivery package to reach you. During peak periods, shipping may take up to 10-14 business days.

Am I able to track an order?

If you opt for Normal Postage, you will not be able to track your order.

If you opt for Registered Mail, you will be able to track your order. A tracking number will be sent to you once your order is shipped out and you may track your package at www.singpost.com.

What if I am not around when my registered mail arrives?

For any unsuccessful delivery, a delivery advice will be slipped underneath the door of the addressee’s address. You can collect the package from the designated post office, or redirect it to another post office of your convenience or reschedule for another delivery.

Am I able to collect my order from you?

Yes. You have the option of collecting your order from any Estetica outlet with no shipping charges incurred. It will take 1-3 business days for your order to reach the specified outlet and our outlet staff will contact you once your package is ready for collection. For full outlet listings, please click here.

Orders

How do I know if my order has gone through?

You will receive an email confirmation with the order number upon successful transaction. Please also check your junk folder just in case it gets redirected there. If payment has been processed but you did not receive any email confirmation, you can contact us at enquiry@esteticabeauty.com.

How can I change my order after it has been placed?

It is usually not possible for us to make any changes once it enters our system. This includes not being able to change the items ordered and the delivery address. Therefore, before you process your payment, please do a quick check to ensure everything is correct and to your satisfaction, and of course, you can always reach us at enquiry@esteticabeauty.com for assistance.

Can I cancel my order?

As your order is processed immediately, you will not be able to cancel your order once you have confirmed payment.

Returns & Exchanges

What is the return and exchange policy?

We will do a 1-to-1 exchange if we have verified that incorrect items have been shipped or if your item is defective. We have a 7-day return policy upon receipt of order by the customer, subject to the following terms and conditions:

1. Item must be in their original purchase condition. All packaging must be unmarked and not defaced in any manner.
2. This return policy does not apply to items which have been stated as non-exchangeable and non-refundable.

All returns will be reviewed first by Estetica and we reserve the right to perform remedies including:

1. Replacing the product with a new item of the same original order.
2. If the item ordered is out of stock, we will give you a full refund in credit for use on esteticabeauty.com/shop.

How do I return an item?

For all return requests, please email us at enquiry@esteticabeauty.com with your contact details, Order ID and the reason for return. We will be in touch with you to process your request.

Where will I find my order ID?

Once you have placed an order, you will receive a confirmation email from us, which will have your order number on it. Please keep this in case you need to get in contact with us.

Others

Where can I get more information about ést.lab?

For more information about ést.lab, click here.

Where can I get more information about Ericson Laboratoire?

For more information about Ericson Laboratoire, click here.

Is there someone I can contact if my question isn’t included above?

Yes, you can drop us an email at enquiry@esteticabeauty.com and someone will get back to you as soon as possible.

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